Sprint Kicks Bad Customers to the Curb

Sprint Kicks Bad Customers to the Curb


I have this one friend who has a tendency to call up a customer service line to complain any time anything goes wrong. She also calls when she’s not happy with the rate plan she was given, demanding that the CSR offer her something better. She threatens to leave, but she never had the intention of abandoning her current mobile service provider anyways. If she was with Sprint, they may have already booted her out the door.

If you call the Sprint customer service line too often, complaining about this or that, you may soon receive a letter telling you that your service will be terminated. Apparently, Sprint doesn’t think these bothersome customers are worth their time and money.

The letter that was reportedly sent out on JUne 29th reads:

Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.

Therefore after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007.

They say that it is much cheaper to retain a current customer than to attract a new one. I guess Sprint didn’t go to that school of business.