Some mobile 911 calls remain untraceable

Some mobile 911 calls remain untraceable


Some things you just assume. Like when you dial 911 from a mobile phone, you assume that the operator knows where you are. Not always true.

According to a report released by the National Emergency Number Association, about two-third of America’s emergency call centers are technologically able to handle such requests. If you’re in the area covered by the 31 percent who aren’t up to snuff, then you’re out of luck.

All this really means is that the operator who would be dispatching emergency personnel to assist you wouldn’t be able to automatically pinpoint your location by triangulating your cell phone signal. You’d be sending one, so the problem wouldn’t be on your end. No, the problem is on their end, because not all of the call centers have upgraded their equipment to meet today’s needs.

There’s a good chance that if you’re dialing 911 on your mobile, you don’t know exactly where you are. It would be helpful then for someone else to be able to get you the help you need anyway.

We can’t point you to a list of areas that have upgraded call centers, these support e911. About the best we can do is remind you to always look around because you never when you’ll come across the next emergency.